Transcend
Online Store Privacy Statement
This is the privacy statement for all web sites operated
by Transcend Information, Inc. Transcend would like to
demonstrate its commitment to your privacy, therefore
we have agreed to disclose our information practices.
We will never share your email address, phone number or
credit card information with any unrelated third party
unless it is necessary to fulfill transactions that you
have initiated.
If you have any questions or concerns about our Privacy
Policy, please contact us at: (714) 921-2000; email us
at online@transcendusa.com;
or send a letter to: Transcend Information, Inc. Privacy
Officer, 1645 North Brian Street, Orange, CA 92867. By
visiting Transcend's Online Store you agree to our privacy
policy.
*PERSONAL INFORMATION COLLECTED
BY TRANSCEND INFORMATION, INC.
Information Provided by you:
Transcend Information, Inc. collects any
information that you enter into our Web site. This information
is normally provided when you search for merchandise,
buy a product, register for a contest, or when you communicate
with any of our departments such as customer service,
sales, technical support, returns and exchange, webmaster,
open accounts, government sales or add missing product
through our Web site, telephone, mail or fax. You also
provide information when you establish an account with
us. Examples of the type of information you may supply
us would include your name, address, telephone number,
credit card information, your e-mail address, credit references
and financial information.
Order
Entry:
We request information from the user on our order form.
Here a user must provide contact information (like name
and shipping address) along with financial information
(like a billing address, credit card number and expiration
date). This information is used for billing purposes and
to fulfill customer's orders. If we have trouble processing
an order, this contact information is used to get in touch
with the user.
*THE
USE OF PERSONAL INFORMATION COLLECTED BY TRANSCEND INFORMATION,
INC.
Transcend
Information, Inc. is the sole owner of the information
collected on this site. We will not sell, share, or
rent this information to others in ways different from
what is disclosed in this statement without the knowledge
of the user.
Credit
Card companies and shippers:
When you buy something from Transcend we send your credit
card information, name, billing address and purchase
amount to your credit card company to verify and authorize
the purchase. Your name, telephone number and shipping
information must be provided to third party shippers
such as UPS and Federal Express to deliver your purchase.
There also may be instances in which we drop-ship orders
directly to you from one of our manufacturers or suppliers.
These drop-shippers are only given your name, postal
address, and telephone number for the sole purpose of
fulfilling your order.
We will share aggregate demographic information with
our partners and advertisers. We do not share any personal
information that can identify an individual person.
Links
to third party Web sites:
This Web site contains links to other sites. Please
be aware that we, Transcend Information, Inc. are not
responsible for the privacy practices of these sites.
We encourage our users to be aware when they leave our
site and to read the privacy statements of each and
every Web site that collects personal information. This
privacy statement applies solely to information collected
by this Web site.
Electronic
Communications:
When you visit Transcend's Online Store or send e-mails
to us, you are communicating with us electronically.
By doing so you consent to receive communication from
us electronically and we will communicate with you via
e-mail. You agree that all notices, disclosures and
other forms of electronic communication we provide will
satisfy any legal requirements and that such communication
will be in writing. If you no longer wish to receive
communication from us via email you may opt-out by phone
at: (714) 921-2000 or via email at:
online@transcendusa.com and enter "Remove"
in the subject line.
Marketing
Communication:
Transcend Information, Inc. will frequently be sending
marketing communications via email. This could be newsletters,
special promotions and notice of sweepstakes. If you
no longer wish to receive communications from us you
may opt-out by phone at: (714) 921-2000 or via email
at: online@transcendusa.com
and enter "Remove" in the subject line.
LOG
FILES
We
use IP addresses to analyze trends, administer the site,
track user's movement and gather broad demographic information
for aggregate use. IP addresses are not linked to personal
information.
SECURITY
This
Web site takes every precaution to protect our users'
information. When users submit sensitive information
via the Web site, the information is protected both
online and off-line. Your name, your personal information
and especially your credit card number are NEVER stored
on the Internet with our system. Once your information
is entered, it is sent directly to our order processing
system, which is on a server separate from the internet
and encrypted.
When our order form asks users to enter sensitive information
(such as credit card number), that information is encrypted
and is protected with the best encryption software in
the industry - SSL. While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers
such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when
you are just 'surfing'. We have an SSL certificate from
Thawte.
While
we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users' information
is restricted in our offices. Only employees who need
the information to perform a specific job (for example,
our billing clerk or a customer service representative)
are granted access to personal information. Our employees
must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter
their password to re-gain access to your information.
Furthermore, ALL employees are kept up to date on our
security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are
notified and/or reminded about the importance we place
on privacy and what they can do to ensure our customers'
information is protected. Finally, the servers that
we store personal information on are kept in a secure
environment, behind a locked door. If you have any questions
about our Web security you can email us at : online@transcendusa.com
CHOICE/OPT-OUT
Our
Web site gives you the opportunity to opt-out of receiving
marketing materials from us. If you no longer wish to
receive these materials you may opt-out by phone at:
(714) 921-2000 or via email at: online@transcendusa.com
and enter "Remove" in the subject line.
CHANGES
TO THIS PRIVACY NOTICE, CONDITIONS OF USE AND NOTICES
This Privacy Notice and our Terms of Use
will change over time and the use of information, which
we gather now, is subject to these Notices and Terms
as modified. Please check this page periodically as
you continue to use our site to see if any changes have
been made. This privacy notice was most recently changed
on May 24, 2004.
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