Why we require a confirmed address when using PayPal

This page will explain why many U.S. sellers do not accept PayPal payments from buyers with "unconfirmed" addresses or buyers with "unverified" PayPal accounts and overseas buyers.

For online commerce to thrive, buyers and sellers must feel safe and secure from people they don't know.  PayPal's Buyer Protection Guide protects both the buyer and the seller.  These safeguards have been recently updated to increase the confidence of both buyers and sellers in the PayPal network.

Transcend's PayPal Policy

• We accept payments from only one PayPal account per purchase - we do not accept multiple payments for a single order.
   
• We will only accept payments from users who have a Confirmed Address.  We will NOT accept payments shipping to unconfirmed addresses or PO Boxes.
• We will only accept payments from Verified Users. We will NOT accept payments from unverified users.
• We will NOT accept payments from International Users since PayPal does not guarantee these purchases under the seller's protection plan (please see below).
• Please do not call Transcend for problems using PayPal or if PayPal's system is not functioning properly.  Please call PayPal for assistance at (402) 935-7733, Monday-Friday, 6am to Midnight.
   
• We understand that completing PayPal's requirements to become a "Verified Buyer" with a "Confirmed Address" can be a major hassle.  But you only have to do it once, and after you complete the verification steps, then buying from all other merchants who accept PayPal will be a breeze.
   
• To verify your PayPal account, simply complete the following steps:
  1. Go to PayPal's website at https://www.paypal.com/
  2. Login to your PayPal account using your email address & password
  3. Click My Account at the top of the screen.
  4. Click Overview under the My Account tab.
  5. You will see a welcome screen with your name at the top.
  6. Under your name it may show your account as, "Status: Unverified"
  7. Click on the blue "unverified" word-- This will take you to a new screen.
  8. Click the "Add Bank" button, then follow the step-by-step instructions on PayPal's website to "verify" your account.
  9. After you complete this process, then click on My Account at the top of the screen, then click on the Profile Tab.
  10. Under Account Information, simply click Street Address and then go through the process to "confirm" your address.
  11. Monitor your PayPal account until your status is changed to "Verified" and your address is marked as "Confirmed."
       

Is "VERIFIED" the same as "CONFIRMED"
(No, these are not the same things)

Confirmed Address:  This means that PayPal has confirmed that you live where you say you live.
Verified Account:       This means that PayPal has verified your account by associating a bank account with your PayPal account.

What does VERIFIED mean?
Being Verified means you have either confirmed a bank account or applied and been approved for the PayPal Plus Credit Card or PayPal Buyer Credit. Verification authenticates your identity and increases the security of the PayPal network for everyone.
 

More about "Confirmed" Addresses
PayPal offers confirmed addresses as an additional layer of fraud protection. A confirmed address helps guard against stolen credit cards, identity theft and decreases the chances of internet fraud.  Shipping to a confirmed PayPal address minimizes risk to the merchant of being paid by a fraudulent buyer.  If a buyer does not provide a confirmed address, a PayPal seller only has three options:  1) Ask the buyer to "confirm" his address with PayPal prior to shipping.  2) Refuse the payment and cancel the order.  3) Accept the order "as is" and risk shipping the item outside of PayPal's Seller Protection Policy (this option is not accepted by Transcend's Online Store).

The bottom line is this; If PayPal confirms the buyer's address then PayPal accepts the risk, otherwise the seller accepts the risk.  Unfortunately, there are individuals out there who take advantage of online purchasing-- and online merchants cannot accept these types of risks. 

International Shipments and Confirmed Addresses
A lot of International buyers think that because they have a Confirmed address in their country that U.S. sellers can ship to them without risk. This is not true.

One of these conditions MUST apply in order for the seller to be protected under PayPal's Seller Protection Policy.

1. The seller is a U.S. or Canadian seller shipping to a U.S. buyer; or
2. The seller is a U.K. seller shipping to a U.S. or U.K. buyer.

This means that no shipment made outside of the United States by a U.S. seller is covered under PayPal's Seller Protection Policy.  For this reason, TranscendUSA.com can only ship to "confirmed" U.S. buyers.

Please do not be offended if a seller refunds your payment because of an unconfirmed address or because you are an International buyer.  It is not personal, they are simply protecting themselves under the PayPal Seller Protection Policy.  It is very simple to confirm your PayPal address and it will make your future buying experiences online much more pleasant.

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TranscendUSA.com is committed to making online purchases safe for both buyers and sellers. 
We think that PayPal's Seller Protection Policy helps to accomplish this goal. 
Thank you for using PayPal on TranscendUSA.com